Pat Carnell says:

Excellent customer service is vital if we are to retain our existing customers and grow to add even more. This new software enables us to track every job from initial enquiry through to completion, with the minimum of administrative staff input. The system also includes some great scheduling features to help us assign our electricians efficiently to meet customers needs. We can also build up a history for any site, and even any piece of equipment at any site!

Fire Alarm Systems throughout Dover District Council’s area have been supported and maintained by PJC Electrical for the past five years, and, after working through the formal renewal tender process, DDC have decided to award the contract renewal to PJC Electrical Services for the next five years too.

We are delighted that DDC have the confidence in our level of service and standard of support that they have chosen to award this contract renewal to us. It is often considered to be an exceptionally tough challenge to win public body tenders for a second term, we take it as a great compliment that a body that already knows us so well has chosen to work with us for a further five years!

PJC Electrical Services are not however resting on their laurels, a great deal of behind-the-scenes work is going on and investments being made to improve our systems to deliver an even greater standard of service and level of reporting to all of our customers.

Contracts such as this, which covers a large amount of individual sites, require over one hundred site visits per week to meet statutory Fire systems maintenance requirements, as you might imagine it takes a great deal of administrative support and record-keeping to provide a full and proper audit trail for such a large quantity of regulated maintenance.

In the run up to Christmas we will be installing new systems and software to enhance and improve our business, administration and contract management systems, watch this space for more News later.